Privacy Policy

We at MoneyMax Financial Services Ltd. (including its subsidiaries) (“MoneyMax”) value your privacy and believe that it is our responsibility to protect your personal information by properly managing it. The privacy practices of this policy are in compliance with the Personal Data Protection Act 2012 (“PDPA”) in Singapore.

This Privacy Policy is designed to explain how MoneyMax manages your personal information. It includes details of how we collect, record, use, store, hold, transfer and disclose your personal information. It also governs the manner in which MoneyMax. collects, uses, maintains and discloses information collected from users (each, a “User”) when you use or access our website at [https://moneymax.com.sg] or mobile application (collectively, the “Sites”).

1. CONSENT & DATA COLLECTION

The terms “Personal Data” and “Personal Information” include any form of information we collect that identifies you, or from which you are reasonably identifiable. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Sites, register on the Sites, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on the Sites.

Personal information collected may include, without limitation, the following information:

name;
email address;
mailing address;
phone number;
usernames and passwords used on the Sites;
or any other form of personal data relevant to the use of the Sites

Users may, however, use the Sites anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

We may also collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to the Sites, such as the operating system and the Internet service providers utilised and other similar information.

2. PURPOSE(S)

MoneyMax collects User’s personal information for the following purposes:

to provide you with products and services that you have requested for, including the use of eShop and eRenewal Service
to respond to inquiries and complaints from you and for dispute resolution;
to seek feedback and comments on MoneyMax’s business and operational matters;
to perform evaluation, due diligence and screening purposes;
for marketing the activities, events and services of MoneyMax and its business partners;
to provide you with updates on MoneyMax;
for recruitment and employment purposes;
other purposes relating to any of the above and/or

It is possible that we will need to access, preserve and/or disclose personal information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to:

investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement authorities;
enforce or apply our Terms and Conditions and /or other agreements with you;
investigate and defend ourselves against any third-party claims or allegations;
protect the security or integrity of our services;
exercise or protect the rights, property or safety of MoneyMax, or any other party.

3. DISCLOSURE OF INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on the Sites.

We do not rent or sell your personal information to third parties for their marketing purposes without your explicit consent. When companies perform services on our behalf, like package delivery and customer service; however, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law.

When we share personal information with third parties in connection with the sale of a business, to enforce our Terms of Use or rules, to ensure the safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process or in other cases

If we believe in good faith that disclosure is required by law. When we cooperate with financial institutions to offer co-branded products or services to you, such as PayPal; however, we will do so only if permitted by applicable law and, in these cases, the financial institutions are prohibited from using your personal information for purposes other than those requested by us or required by law.

4. ACCESSING, CORRECTING, AND AMENDING YOUR PERSONAL DATA

In compliance with Singapore’s Personal Data Protection Act (“PDPA”), we permit individuals to have access to and correct any personal data which we have in our possession and control. If you wish to make a request to access/or to correct any of your personal data which we may have, please contact us at updateparticulars@moneymax.com.sg, and depending on the scope of the request, a reasonable administrative fee may be charged.

Where applicable, reasonable steps are taken by us to verify the accuracy of your personal information received at the point of collection. However, please note that you are primarily responsible and liable for the accuracy and completion of all personal information submitted by you.

Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact us.

5. RETENTION OF INFORMATION

Your personal data will be retained for as long as it is necessary to fulfill the purposes for which it is collected or for business or legal purposes, or in accordance with applicable laws.

Should you choose to unsubscribe from our mailing list, please note that your personal data will still be retained on our database to the extent permitted by law.

6. RIGHT TO WITHDRAW CONSENT

Our Customer Service Team is responsible for ensuring that requests for access to information and amendment of information are properly dealt with. All requests for information or requests for the amendment of information held by MoneyMax shall be made through our Customer Service team by contacting them at enquiry@moneymax.com.sg.

7. CONFIDENTIALITY AND SECURITY

MoneyMax has appropriate technical, administrative and physical procedures in place to prevent unauthorized access, collection, use, disclosure, copying, modification and disposal of your personal information. Internal procedures are also put in place requiring our employees and data processors to respect the confidentiality of any personal information held by us.

8. POLICY ON TELEPHONE NUMBERS REGISTERED WITH THE DNC REGISTRY

Unsolicited telemarketing messages will not be sent to your telephone numbers if they are registered under the Do-Not-Call Registry (“DNC Registry”), unless we have your clear and unambiguous consent to do so. However, we may continue to contact you at the telephone numbers provided to us in the limited circumstances allowed under the DNC Registry even though you have registered these telephone numbers with the DNC Registry. If you do not wish to continue receiving such messages, please email us at enquiry@moneymax.com.sg.

9. CHANGES TO PRIVACY POLICY & ACCEPTANCE

By using our Sites, you signify your acceptance of the Privacy Policy. Your continued use of our Sites following the posting of changes to the Privacy Policy will be deemed your acceptance of those changes.

From time to time, we may also change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent.

10. CONTACTING US

If you have any questions or feedback regarding this Policy, or need clarifications on to how we collect, use, disclose and store personal data, you may contact our Data Protection Officer(s) at dpo@moneymax.com.sg.

COOKIE NOTICE

1. Purpose and Objectives

1.1 Introduction

This Cookie Policy explains how and why we use cookies on the MoneyMax Financial Services Ltd., hereinafter referred to as “the Organisation”, website. The Policy aims to enhance user experience and provide the most updated presentation.

1.2 About Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

From time to time, we may make changes to these Terms without notice. Any revisions or updates made to these Terms will be published on our website. By browsing the Website, you are accepting that you are bound by the current Terms, and you should check these each time you revisit the Website.

You affirm that you are either 18 years old or older, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms.

1.3 How do we use Cookies?

The Organisation uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding how you use our website

2. Types of Cookies

There are several different types of cookies which our website uses:

2.1 Functionality

The Organisation uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

The Website may provide links to external websites operated by third parties. We are not responsible for the owners or operators of these external websites, or for any goods or services they supply. We also do not give any warranty or representation or accept any liability in relation to any of these. Your use of external websites and resources is at your own risk

2.2 Google Analytics

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://policies.google.com/privacy

3. Managing Cookies

3.1 Not Accepting Cookies and Removal of Cookies

You can set your browser not to accept cookies, and the website https://policies.google.com/privacy tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. The ideal outcome of the presentation may not be complete nor accurate. the Organisation accepts no responsibility in the event of a difference in the presented outcome because of this selection.

4. Disclaimers

4.1. We provide the Website on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available on the Website.

4.2 The information contained in this Website shall be accessed and used at your own risk, to the fullest extent permissible, and subject and pursuant to all applicable laws and regulations. In no event shall we be liable to any party for or in respect of: (i) any consequential, indirect, exemplary, special or incidental loss or damage; or (ii) any loss or deferment of revenue or profit, or loss of use, opportunity, contract or goodwill arising from and/or in connection with any use of or inability to use this Website and/or reliance on the accuracy, availability, timeliness, title, non-infringement, quality, reliability, suitability and/or completeness of the contents of this Website.

4.3 You agree to indemnify, hold harmless and defend the Organisation as well as the Organisation’s officers, directors and employees, from and against any claim, demand, cause of action, debt, loss or liability, including reasonable legal fees, to the extent that such action is based upon, arises out of, or relates to your violation, or violation by any other person using your password or account of these Terms.

5. Governing Law

5.1 These Terms will be governed by and construed in accordance with the laws of the Republic of Singapore. Any claims or disputes of whatever nature shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.